Warranty information

Every QWAYI cabinet is covered from delivery: 2 years on the whole cabinet and 1 year on hardware.

What is covered

The whole cabinet — carcass, doors, shelves and panels — is covered for 2 years. Hardware, including hinges, slides, handles and fittings, is covered for 1 year.

Replacement freight is on us

If a part is confirmed to be within the warranty — including damage in transit or a parts issue — the factory covers the freight for the replacement part.

How to raise a warranty issue

Contact the merchant through the inquiry form or at info@qwayihome.com with your order details and photos of the issue. The merchant reviews each case against the approved order and confirms the remedy.

Order-specific review

Warranty assessment needs the approved order details and the completed review record. Remedies and any applicable final terms are confirmed for each case.

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