Returns & After-Sales
Last updated: 13 November 2026
Custom-made furniture cannot be returned
Every QWAYI piece is made to measure for your space and choices, so custom-made furniture cannot be returned. Please confirm dimensions, finishes and specifications with the merchant before ordering.
Wrong goods: return or exchange, freight on us
If the wrong goods were shipped, you can return or exchange them and the factory covers the freight. Contact the merchant with your order details and photos of what arrived.
Damage in transit
Damage in transit is handled under warranty: if confirmed to be within the warranty, the factory covers the freight for the replacement part. See the Warranty page for the full terms.
Warranty
The whole cabinet is covered for 2 years and hardware for 1 year. See the Warranty page for coverage, freight and claim steps.
Questions?
For questions about returns, warranty, or after-sales support, contact us through the inquiry form or at info@qwayihome.com.